← Help · Account & access

Understand why your account is waiting for approval

A new subscription is reviewed by the Sijil team, then paid for, before the library opens.

After you subscribe:

  1. Open the verification email and select the link. The link is valid for 24 hours.
  2. Wait for the Sijil team to review your request. We review every request because the library includes licensed material.
  3. Pay once your request is accepted. We email you a payment link. If you log in instead, you see the same prompt with a Complete payment button.
  4. Start using Sijil. Your access and your free credits start as soon as the payment goes through.

Until then, logging in shows a holding page that tells you which step you are on.

If you have waited longer than expected, reply to the email you received and ask the team to check your request.

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